Pinned feature (2/14/23):
My latest Tech Policy Press piece distills ideas for reforming how we manage online speech:
From Freedom of Speech and Reach to Freedom of Expression and Impression.
"Everything is deeply intertwingled" – Ted Nelson’s insight that inspired the Web. People can be smarter about dealing with that - in media services, social media, and in society and life more broadly. Technology can augment that -- most notably as the Augmented Wisdom of Crowds (see the Selected Items tab below). The former name, “Reisman on User-Centered Media” still applies: open and adaptable to each user's needs and desires – and sharing in the value they create for users.
My latest Tech Policy Press piece distills ideas for reforming how we manage online speech:
From Freedom of Speech and Reach to Freedom of Expression and Impression.
Despite the efforts of government, academia, and business, there seems to be no adequate solution to the dilemma of managing any-to-any online media at global-scale. This is creating a deepening crisis not only in our political health, but in all aspects of our public health: social, mental, and physical.
How can we maintain freedom of thought while limiting harm from antisocial speech? Democracy is in crisis over who controls what is expressed online -- and what is impressed upon each of us in online feeds and recommendations. What are the legitimate roles of online platforms, government, communities, and individuals in such controls, and how does that depend on community and context? There are numerous efforts and proposals, many with significant support, but each has serious limitations.
It recently struck me that three key solution elements that I have been advocating for many years have an importantly synergistic effect. I have become all too familiar with the objections that have limited uptake for each -- and now see that the way to counter those concerns is to clarify and build on how these pillars work in combination – to reinforce one another and serve as a foundation for the full suite of remedies.
I offer this as a significant broadening of common thinking about "middleware" services (intermediaries between users and platforms) -- in a way that makes it far more powerful and important to civil discourse, and counters various concerns that have hindered its acceptance as a way to preserve democracy in the online era.
Middleware can support three essential pillars of discourse that synergize with each other to restore the human context that platforms have collapsed:
1. Individual agency (the current focus)
2. A social mediation ecosystem (now seen apart, fragmentary, even conflicting)
3. Reputation (now considered only in basic form).
In preparation for a more formal exposition of this strategy, here are some brief notes and a deck that outlines what I suggest.
Three pillars
The three pillars that synergize to restore human context as a foundation for managing online discourse are:
My primary focus here is “social” media – in its broadest sense. But this also applies to hybrids of human and artificial intelligence (AI).
Context collapse
A key reason why online discourse is so problematic is that global any-to-any networks generally collapse the subjective mutual understanding of context -- who is speaking to what intended audience in what way. This has been understood as “context collapse.” These three pillars work together, through middleware, to restore this lost matrix of context, thus making the particular and subjective nuance of online discourse more understandable to both humans and algorithms. I suggest that can counter the feared pitfalls of each alone.
The broader need for middleware
As a long-time advocate for user agent middleware, I have seen it gain support with a primary focus on restoring the pillar of user choice and agency, but generally in ways that are narrowly centered on that, and open to important concerns. I now see the need to emphasize the synergy of each pillar with the other two more clearly – and to make the case that user agent middleware can and must support all three pillars as they work in concert - individual agency, social mediation, and reputation. The hope is that will provide a far more powerful benefit, and counter the common objections arising from narrower framings.
That might lead to much broader uptake of this important strategy for reestablishing human context that I believe can provide a strong foundation for cutting through current dilemmas, using these and other supplementary strategies to enable online discourse of all kinds to have a far more positive influence on society, and sustain democracy -- for both individual and collective welfare.
The fundamental synergy is the dialectic of a flexibly optimized blend of human freedom gently balanced by a degree of social nudging toward responsibility. Underlying that synergy is the collective wisdom that humans embed in reputation. Middleware is the technology that supports this traditional human context in the online world of computer-mediated discourse. Think of it as contextware.
Working notes on this thesis -- a deck
As I begin to socialize this strategy, in preparation for a more formal presentation, I am sharing this working version of a deck to explain these elements in more detail, including how they work together, and how all three are facilitated by middleware as the underlying connector -- and so can together counter objections commonly raised in response to each when considered individually.
(The deck can be viewed on Google Slides without a Google account here.)
Feedback on this is invited (intertwingled [at] teleshuttle [dot] com).
(Updated 11/30/23)
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*How does a social mediation ecosystem work in social media? The groups that comprise the social mediation ecosystem have historically served as a public square, or public sphere, ranging from informal gathering places like coffee shops and taverns, social & civic associations, the press, academia, churches, unions, workplaces, and other communities of interest. Such associations develop norms and contexts for discourse, and our participation in them shapes what we see and hear of the world.
[Discussion Draft]
Where should the still-formative vision of the Fediverse be headed?
The "fediverse" of Mastodon and similar systems has gained attention as a shift in social media from centrally-controlled platforms. This shift to a "federated universe" of interoperating systems can better serve the context- and norm-specific needs of discourse among individuals and and the diverse communities they participate in.
I hope a longer-term vision for the fediverse will be a focus of discussion at the FediForum "unconference" (September 20-21, 2023). I hope to join in (or lead) a session on that -- shaping ideas for the long-range direction of how social media can better augment human discourse of all kinds, across all platforms.
While there is obvious need to develop near-term features to make each competing tech platform and universe of platforms more compelling, there is also a need to articulate long-term objectives that many platforms can build toward. We are re-engineering human discourse for the online era -- that will be a long process -- but without dialog seeking a long-term vision, it will longer and more problematic.
I have been writing about this future of "bicycles for our minds" for many years (some in collaboration with Chris Riley). My prior blog post on "hopes for the Bluesky project" offers my most current overview of how these ideas might apply to existing and emerging social media architectures. While that post was written with a focus on Bluesky -- as currently pushing farthest in providing for the multidimensionality that will underlie a pluriverse -- those directional ideas apply equally well to the fediverse of Mastodon and other ActivityPub-connected systems.
I look forward to discussing these (and alternative, or opposed) ideas at FediForum, to develop collective insight into how the fediverse might evolve to meet future needs.
The TL;DR of the pluriverse, as I envision it:
My Decades of Blueskying, and Hopes for the Bluesky Project (6/25/23) - my thinking on where I hope they will take us. Even if Bluesky, the company, fails to achieve critical mass, it has potential to lay the foundations for next generation protocols and services that will.
Context Lost; Context Regained – Comments on iDPI's “A Manifesto for a Smaller, Denser Internet” (4/5/23) - My comments and my own expansions on a manifesto from Ethan Zuckerman's iDPI team. A "pluriverse" of many linked diverse platforms and a "loyal" agent that "aggregates, cross-posts, and curates."
Into the Plativerse… Through Fiddleware?
***See updates to Key Ideas section that follow below (6/28/23)***
This vision also applies to the future of the Fediverse, Mastodon, and all of social media. [Update 8/9/23]
Having been thinking for decades about the potential of social media to offer steerable "bicycles for our minds" individually and collectively -- and becoming increasingly concerned by the directions of the past decade -- I now see some very encouraging patches of blue.
I have been following and commenting generally on the Bluesky project that Jack Dorsey spun out from Twitter, and this April wrote about a similarly aligned project, the Initiative for Public Infrastructure led by Ethan Zuckerman. That post explained how the iDPI effort aligned with my ideas, and where I hoped it might go.
After using Bluesky for nearly two months, and reading some of the growing body of their thinking (in their blog posts and related details on Github) it seems timely for me to respond to their requests for feedback by outlining my thinking on where I hope they will take us. Even if Bluesky, the company, fails to achieve critical mass in its mission “to develop and drive large-scale adoption of technologies for open and decentralized public conversation,” it has potential to lay the foundations for next generation protocols and services that will. What I have seen so far -- building out Composable Moderation, Moderation in a Public Commons, and Algorithmic Choice -- seems well-aligned with my vision.
KEY IDEAS FOR BLUESKY
[...and the Pluriverse of social media in general]
This is a first, brief, and informal discussion draft, summarizing and pointing to ideas I hope the Bluesky team will be pursuing [with updates below]. I don't know how much of this is already in their long-term architectural plan. Of course it is not reasonable to expect the team to be far along in implementing much of what I suggest here -- that will be a massive and extended whole-of-society effort. My objective is simply to paint the vision, in hopes that they (and others) will share it, to ensure that their architecture is designed to extend in these directions as it develops. The hope is that like the web, this architecture will be generative and extensible enough to evolve over decades to provide a rich backbone for augmenting nearly all human discourse -- and the processes of its social mediation.
Following this brief summary are pointers to works of mine that expand on this vision in some detail.
Hypercommunities
The What is Bluesky? blog post says “In the federated network, people can move between cities depending on what kind of community they’d like to be in.” This analogy takes a step in the right direction, but strikes me as missing the essential multi-dimensionality of humanity's social web.
The beauty of online discourse is that I can "be in" many virtual communities at once – I don’t need to “move between” them. Because these communities are virtual, I can participate in many at once, and interact with community members who also participate in many communities at once, as a giant web of overlapping Venn diagrams. I can have multiple "home" communities. At any given time, I should be able to have a view of my own composed virtual community, a view that includes whatever mix of communities I wish to participate in or just observe, ranked into my attention as I choose at the time. Feeds (and searches) should be composable and steerable to provide that view.
This hyperlinking of public (and/or private) spaces is explained in Community and Content Moderation in the Digital Public Hypersquare (co-authored with Chris Riley). Much as web sites form a hyperlinked web that can be seamlessly connected with varying degrees of openness (manually, with links, or using web services), we can build webs of hyper-communities that are connected by our webs of connections to them and to their members. I refer to that as semipermeability, like a membrane that selectively passes some things and not others. As Ted Nelson said, “everything is deeply intertwingled.”
Ranking as the core task
Perhaps it is implicit, not yet documented, or I have missed it in the Bluesky materials, but it seems to me nearly all mediation boils down to ranking. Except in the most egregious cases, "moderation as removal" is anathema. "Filtering" is often narrowly understood as weeding out, not as ranking up or down. Egregious content might be downranked with prejudice, and quarantined, but the value of most content is in the eye of the beholder, and in the eye of those communities that beholders participate in based on shared norms and values.
Done well, downranking can provide safety from bad content, and upranking can bubble up quality and value. Composability of ranking tools can work at both individual and community levels to blend a mix of rankings, weighted as appropriate and desired. Rankings can be based on many dimensions of attributes, with items coming to our attention based on which attention agents uprank or downrank them my how much, and what weight is given to each of those agents.
Composability should also be dynamically steerable. Think of “bicycles for our minds” and how we can steer them at will. And remember that these bicycles should steer us through the multidimensional and semipermeably overlapping web of hypercommunities.
Multilevel feed composition composed from multiple algorithms
I hope the Bluesky architects have this in mind, but have not seen it clearly stated. Currently My Feeds gives a list of pre-defined feed algorithms that we can view one at a time. A truly composable, steerable feed would have a higher level interface that lets us merge a mix of feeds, with defined relative weights. A steerable feed would allow those mixes and weights to be easily changed at will to suit our tasks and moods. Obviously, this full capability and the appropriate UIs for it will take time to develop, but I hope the architecture is being designed to provide extensibility and protocol support for this. Some UI options might be very simple, and some might be suited to those who desire fine granularity of control.
Multi-dimensional reputation based on explicit and/or implicit signals
I view reputation as essential to making ranking work well. Reputation cannot be adequately captured by simple lists. I have written frequently about “rate the raters and weight the ratings” as an extension of Google’s PageRank algorithm to develop what Scott Aaronson has called "eigentrust" (=“eigenreputation”). I have suggested this use implicit ratings -- like, shares, comments (and perhaps more value-indicative signals) – as well as explicit ratings (which might include labels). Feed algorithms can use these methods in an infinite variety of ways. As a simple example, a feed might be composed in part based on implicit ratings from users of some mix selected from followers of Fox, MSNBC, the NY Times, or People magazine – or alumni of Harvard, Ohio State, or Texas A&M, or members of some church or union. The beauty of this kind of computed PageRank-style "eigenreputation" is that it is far more nuanced, current, and broadly sourced than binary lists of who is vouched for or not by some list curator.
This reputation system should ultimately be multidimensional. Reputation ratings may be segmented with respect to specific subject domains and value orientations, and can be selectively sourced from specific communities of interest and value. That way content and people can be ranked in different ways for different purposes. While doing this at scale may seem very complex, my understanding is that Google does similar context-specific segmentation for PageRank. Resources to do that are not yet in hand, but as such services reach scale, funding models will follow.
Rebuilding our social mediation ecosystem
Communities and mediating services can be decoupled. The speech layer may be more tightly tied to specific communities than the reach layer. Real life communities and institutions may be re-enabled to mediate our online discourse, both for their direct membership and those who wish to follow them. The ecosystem that shaped and stabilized discourse in the real world should be reconstituted in the virtual world, where many of the same communities and institutions can add value. These signals of human judgment can be crowdsourced from their membership, but they can also derive from editorial curation sanctioned by these communities/institutions. Many providers of Bluesky algorithms might be tightly integrated into the technical infrastructure of these communities/institutions.
Here are my preliminary comments on a “manifesto” we should all read and get behind! -- arguably the most concise, yet comprehensive, sensible, and understandable vision statement for where our social information infrastructure needs to go. I suggest it as required reading for anyone who cares about the sad state of social media now, and where civilization needs our media tools go.
The Three-Legged Stool: A Manifesto for a Smaller, Denser Internet by Chand Rajendra-Nicolucci, Michael Sugarman, and Ethan Zuckerman (3/29/23), is a white paper on the seminal ideas Zuckerman and his team at the Initiative for Digital Public Infrastructure have been developing for some time, and a roadmap for their future work. It steps back from the current narrow and failing logics of social media to re-envision what new logics are needed.
I expected it to be a notable contribution, and was pleased that it exceeded my expectations for both substance and presentation. Here are initial impressions of key points that resonate with my own work, plus a brief list of some objectives that I would expand on as important to a longer-term vision.
A core failing of our current online media infrastructure is “context collapse” – the loss of the rich social context for information and discourse that human society has learned to sense and rely on for millennia. Here are ideas for restoring and augmenting that richness of context.
The iDPI Manifesto
The authors envision a public
sphere supported by these three legs (quoting):
1. Consists of many different platforms with a wide variety of scales and purposes;
2. Users can navigate with a loyal client that aggregates, cross-posts, and curates;
3. Is all supported by cross-cutting services rooted in interoperable data.
The first leg is fundamental, and stands out from much current discussion as a “Both/And” solution that recognizes that neither centralized platforms nor the decentralization of the “fediverse” fully suit needs for global interconnections that support human diversity. The answer is an open architecture that can integrate Very Large Online Platforms (VLOPs) like Facebook, Instagram, and Twitter with Very Small Online Platforms (VSOPs) like many free-standing online communities and the loosely interconnected fediverse of Mastodon instances. They call this a “pluriverse” a “world where many worlds may fit” with diverse “goals, norms, and governance.”
The manifesto explains why we need a fertile, flexible ecosystem of community-scale VSOPs which serve different purposes than the existing VLOPs, and how they can provide affordances and foster norms that nurture “civic social media” where “moderators are active guides and participants”
I have written over the years about a similar vision, both on my own, and in a recent four part Delegation series with Chris Riley. (Late last year, before Musk shut down the nascent linkage of Twitter’s platform to the fediverse via rudimentary cross-posters, I suggested the term “plativerse,” but agree that “pluriverse” is more descriptive.)
The second leg is also essential to this vision, and lets users delegate authority for accessing their data and managing their feeds to a “loyal client.” This is a “new architecture for choosing, customizing, and testing ‘lenses’ for your feed” based on “an open standard for developing and integrating third-party algorithms.” This has also been a major theme of my recent work, and something I wrote about as early as 2003, then brought up to date in 2021, before expanding on that in the Delegation series. I have referred to these as “filtering services’ and “feedware” and more recently lean toward “attention agents*” as being functionally descriptive and technology-agnostic. Others have made related proposals, and Francis Fukuyama’s group at Stanford brought their version, called “middleware” to the attention of the tech policy community – even though it is somewhat narrower in scope, lacking the multi-platform aggregation/cross-posting features.
The third leg provides further support, most importantly for what the authors call “The Friendly Neighborhood Algorithm Store” that would realize the open market in feed algorithms that many advocates of delegated attention agents, loyal clients, or user-controlled middleware envision. It highlights the need for algorithms to be tunable, auditable, combinable, and understandable. Few have recognized the importance of combinability – I have referred to this as composing and orchestrating
The manifesto also explains why achieving this vision will be difficult, but is essential, and how strategies such as contextual privacy, adversarial interoperability --and regulation -- can be important.
Looking down the road
As complement to this iDPI
manifesto, I note some further directions that can enrich this infrastructure. (I
do not know to what extent Zuckerman’s team might already have these in mind.)
Having them in mind now can help ensure that the foundations are built for needed
extensibility. These focus primarily on two aspects of context:
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[Ted Nelson] |
The manifesto seems to refer
to communities in terms of platforms (VLOPs and VSOPs), but those semantics seem
likely to blur. I see this as primarily a functional issue of supporting a wide
range of human communities, and only secondarily an matter of platforms. The
structure of communities need not align with the structure of platforms. I
suggest thinking of VLOCs and VSOCs (Large and Small-Communities)
-- with a full spectrum of mid-sized or compound communities in between. This enhanced
interconnection functionality might arise from both directions:
Integration with real-world community infrastructures: Perhaps the greatest tragedy of our wrong path on social media is the accelerated disintermediation and decay of the vibrant ecosystem of real-world communities that have been the lifeblood of human society. The manifesto refers to Robert Putnam (Bowling Alone) and suggests that “libraries, newspapers, public broadcasters, cultural institutions, local governments and others have a role to play in re-envisioning the digital public sphere.”
Regardless of whether they are funded publicly or privately (such as private academies, churches, clubs, unions, etc.) all these real-world communities might regain their important role in the social mediation and context of discourse. Social media platform support for them should be better enabled and integrated with their existing analog and digital infrastructures. In addition to building anew from green fields, there is an urgent untapped opportunity to rejuvenate the community institutions we already have.
Context-enhanced
algorithms: Algorithms can be enhanced to select and discover
content items based on the reputation, with respect to relevant interests and
values, of those who post and interact with those items.
Interplay of
community-context-driven algorithms: Algorithms can be more powerful when
controlled by delegated client agents that are aware of community boundaries
and relationships. This builds on the idea of community level feeds that are composed
into composite feeds.
Business models: I would also look to innovation that would apply adaptively win-win business models that can seamlessly blend subscription, donations, ads, and public subsidies to make these new services sustainable without being extractive of user value and agency. Core principles are outlined in HBR and journals, as cited in my FairPayZone blog, and promise to enable revenue models that are affordable and offer fair value to a full range of users and ecosystem participants. The pluriverse may unleash a new era in business model innovation and experimentation that might bring these strategies into the mainstream.
I applaud the work iDPI is
doing, and their manifesto provides a very helpful overview of why it is
important. While there is much that went wrong with the VLOPs, we can remold
the world of online media to the heart’s desire without shattering the platforms to bits.
(*Drawing on the "attention-allocation" terminology suggested by Ovadya and Thorburn, and emphasizing the issue of agency.)
Key ideas: Problems in managing social media news feeds, including disinformation, extremism, and hate speech, are reducing to the absurd because of a misguided focus on censorious removal. A new framing is needed to reverse these problems, from the “Twitter Files” and Musk’s confusion about “freedom of speech, but not freedom of reach,” to the absurd pairing of cases on online speech headed to the Supreme Court.
The solution is to shift focus to manage the other end of the proverbial “megaphone” – not the speaker’s end, but the listener’s. Dominant social media platforms are co-opting the “freedom of impression” that we listeners did not realize we had. Proposed remedies based on “delegation” and “middleware” promise to address this, but this new framing in terms of “freedom of impression” is necessary to clarify for all concerned why that is needed from human rights, legal, governance, economic, cultural, and technological perspectives -- and how it can work.This new framing offers a way to apply both/and thinking to cut through many current dilemmas, and to set a direction for the future of freedom and democracy. It also illuminates a new path toward competition in this market.
Operationally, it suggests how to manage networked speech by refactoring the balance of three control points - to balance full freedom of expression with full freedom of impression:
It steps back to consider the inherent absurdity of current approaches to content moderation and the dilemmas of freedom of expression vs. censorship -- as exemplified in the cases now headed to the Supreme Court: some that would require platforms to carry "lawful but awful" speech, and others that would make them liable for carrying it.
I suggest the way to cut through those dilemmas is by giving users agency to restore their freedom of impression, which the platforms have co-opted -- and to delegate that agency to services that can shape their feeds and recommendations in accord with criteria and values that they choose. (This was recorded on 10/13/22.)
[Update 2/14/23: The article this previews is now published on Tech Policy Press.]
This is a preview of ideas from an article in the works, introducing some new diagrams seeking to distill and simplify key ideas addressed in the Delegation Series (with Chris Riley).
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[Shutterstock, via Tech Policy Press] |
It speculates on how the seemingly approaching demise of the platforms and push for less centralization of their power can lead to a renaissance, building on my earlier piece, The Future of Twitter is Open, or Bust (11/4/22). Think of that as the "Twilight of the Platforms (the Platformdämmerung, for those into Wagner).
This has led to a migration to Mastodon and its "fediverse" of locally-controlled federated systems, which in turn has led to the creation of bridges between Twitter and Mastodon. From that, I suggest some further evolution. Here are some snippets:
The Plativerse (A Fediverse That Includes Platforms)
Because these bridges are still crude, Twitter is effectively a huge instance (platstance?) that is poorly federated. ...It seems inevitable that those beginnings of a hybrid fediverse/plativerse can be improved on to enable full interoperability between the fediverse and Twitter (or any other platform)...
Fiddleware (Federated Middleware)
I have long advocated for user choice in how our online feeds are organized and moderated as the only effective way for a democratic society to deal with this complexity and nuance. Enabling such choice has recently gained advocates who see a role for “middleware” services that act as user-agents between users and their media distribution systems. I envision this not as choosing a single middleware service to be granted sole control, but as composing and steering combinations of services to blend a range of algorithms that distill selected sources of human judgments – and to use them to draw from a multiplicity of what I called confederated systems as far back as 2003.
The importance of that level of flexibility in middleware has been little recognized, but the fediverse/plativerse may provide just the environment for it to emerge organically. If users can be given powerful tools to manage their navigation of the fediverse, shouldn’t they be able to shape these tools to feed them what they want, drawing from any of a multiplicity of instances/platstances, in whatever ways they choose – rather than being under the control of any single home instance with its home community and single benevolent dictator? Shouldn’t they be able to compose multiple ranking services to generate composite rankings, and shift the gears – weighting and steering those systems as their moods, tasks and domains change? Shouldn’t middleware be federated? Call it fiddleware.
Shaping a Diverse Information Ecosystem
...The fediverse is surging in reaction to the platforms’ abuse of our attention and failure to scale moderation well. But scalable participatory governance is the crucial failing of the fediverse as well as the platforms. A plativerse can allow platforms to interoperate with less centralized systems – and can create an open marketspace in which shared infrastructure services such as middleware can emerge and find their place organically.
This builds on the ideas the Chris Riley and I explored in depth in our four-part series in Tech Policy Press on delegation of user choice.
Twitter’s best — and most likely, only — hope to survive as a service and as a business is to find an exit ramp off of the highway to hell it’s on. History offers one such path: Open up the platform. Let others build their own Twitter apps, and do their own filtering and moderation, while preserving the advantages of a centralized discovery and sharing mechanism through the underlying platform. And when other, independent Twitter apps succeed, so too will Twitter.
Many years ago, it was hard to imagine the World Wide Web winning in the market over AOL and CompuServe. Yet that’s exactly what happened. It turned out that letting the users of the Web, including other businesses, sit in the drivers’ seat unlocked a powerful creative force, and gave the Web an advantage that saw it outlast its platform competitors.
Twitter can take one last swing for the fences and try to recreate the power of the open Web — and in the same move, perhaps sidestep much of the coming maelstrom of content policy criticism — by separating out the platform it manages from the “presentation layer” that sits between the platform and its users, and includes both the user-facing app as well as behind-the-scenes content filtering, prioritization and recommendation.
That means opening up the platform’s interfaces and data enough to let others create new kinds of Twitter tools and apps. And not just customizing at the level of colors and fonts, but deeply, at the level of freely selecting what content is made available when, and how it is presented to users.
...Separating the platform from the presentation means letting go of sole responsibility for filtering and content moderation.
...Twitter has never known what to do with the incredible network it has...It’s time to let others take a swing at it.
“It is the policy of the United States…to encourage the development of technologies which maximize user control over what information is received by individuals…who use the Internet…” (from Section 230 of the Communications Decency Act)
Part 1. (2/27/22)
Delegation, or, The Twenty Nine Words that the Internet Forgot
The series begins with an exploration of why this emphasis on user control is far more important than generally recognized, and how an architecture designed to make high levels of user control manageable can enhance the nuance, context, balance, and value in human discourse that current social media are tragically degrading.
While that portion of the much-discussed "Section 230" has been neglected, those ideas have re-emerged -- most prominently in the 2019 ACCESS Act introduced in the U.S. Senate, which included among its provisions a requirement to provide “delegatability” – enabled through APIs that allow a user to authorize a third party to manage the user’s content and settings directly on the user’s behalf.
This opening essay concludes:
User choice is essential to a social and media ecosystem that preserves and augments democracy, self-actualization, and the common welfare – instead of undermining it. And delegation is the linchpin that can make that a reality.
Part 2. (4/27/22)
Understanding Social Media: An Increasingly Reflexive Extension of Humanity
We shape our tools and thereafter our tools shape us. (Marshall McLuhan)
Social media do not behave like other media. Speech is not primarily broadcast, as through megaphones and amplification but rather, propagates more like word-of-mouth, from person to person. Feedback loops of reinforcing interactions by other users can snowball, or just fizzle out. Understanding how to modulate the harmful aspects of wild messaging cascades requires stepping back and, instead of viewing the messages as individual items of content, seeing them as stages in reflexive flows in which we and these new media tools shape each other. The reflexivity is the message. A media ecology perspective can help us understand where current social media have gone wrong and orchestrate the effort to manage increasing reflexivity in a holistic, coherent, inclusive, and effective way.
Part 3. (6/17/22)
Community and Content Moderation in the Digital Public Hypersquare
Current news is awash with acute concerns about social media content and how it is or is not moderated in the so-called “digital public square.” However, this is not really a single, discrete square, but is better seen as the “digital public hypersquare:” a hyperlinked environment made up of a multitude of digital spaces, much as the World Wide Web is a hyperlinked web made up of a multitude of websites.
Recognizing the multidimensionality and interconnected nature of these social squares (or spaces) can facilitate flexible, context-specific content modulation, as opposed to the blunter, less context-specific tool of moderation-as-removal. Instead of framing content policies as centralized, top-down policing – with all of that frame’s inherent associations with oppression, at one extreme, or anarchy, at the other – social media governance can be envisioned as a network of positive community-built, community-building layers, running in their own contextually appropriate ways, over the top of modern-day networks. This provides a new logic for diagnosing and beginning to treat how social media now exacerbate many of the disease symptoms that now present with increasing severity.
Efforts are already in the works to start layering community-centric approaches onto broader platforms...
Part 4. (9/22/22)
Contending for Democracy on Social Media and Beyond
Conflict is part of democracy, and will continue to be, especially in an age of rapid change that only promises to accelerate. Just as democracy is weakened by the prevalence of unhealthy conflict, so too it is weakened by attempts to suppress healthy conflict that is agonistic, rather than antagonistic.
Faced with the challenges of harmful online content, some argue that more paternal—some might say more principled, others authoritarian—governance is needed to deal with these stressors, but robust and healthy democratic processes are arguably the most adaptable, and therefore ensuring they work effectively is more important than ever.
This series is being published in Tech Policy Press -- co-authored with tech policy executive Chris Riley... [series is currently on hiatus]
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***Background and running updates below [last updated 2/14/23]***
New shorter pieces that build on the Delegation series
Into the Plativerse… Through Fiddleware?
The Future of Twitter is Open, or Bust (Tech Policy Press, 11/4/22, with Chris Riley) -- Twitter’s best — and most likely, only — hope to survive as a service and as a business is to find an exit ramp off of the highway to hell it’s on by opening up the platform.
Background
This page is to be updated as the series unfolds -- with my own personal perspectives and links to relevant materials. All views expressed here are my own (but owe much to wise insights from Chris).
My other works related to this are listed in the Selected Items tab, above [updates here are now very intermittent - check Selected Items tab for more current items]. Some that are most relevant to expand on the themes introduced in this first article:
There's freedom of speech and freedom of reach," he said. "Anyone could just go into the middle of Times Square right now and say anything they want. They can just walk into the middle of Times Square and deny the Holocaust ... but that doesn't mean that needs to be promoted to millions of people. So I think people should be allowed to say pretty outrageous things that are in the bounds of the law but that don't get amplified and don't get a ton of reach."
[5/6/22:] Today I was reminded how much the media ecology of reflexivity augmented by human-machine loops has surprisingly early roots. I first dug into that around 1970, including Licklider's 1960 Man-Computer Symbiosis, which I now see again was very pointed about this symbiosis as going beyond the levels of "mechanically extended man" (a very McLuhanesque phrase that Licklider cited to 1954) and "artificial intelligence." Licklider inspired (and sponsored) Engelbart's "Augmenting Human Intellect," which inspired my views on making social media augment human society -- and also anticipates the related resurgence of thinking about more "human-centered AI," and AI Delegability. And of course Bush's 1945 As We May Think inspired all of this.
This reflexive intertwingling of ideas is also apropos of the question of our original attribution of our opening quote ("Man shapes his tools and thereafter our tools shape us") to McLuhan -- we removed any specific attribution because it may have been taken from others -- what matters to us is that McLuhan adopted it and gave it added attention.
[4/29/22:] Opening sections revised to add the second in the series.
[2/28/22:] Very pleased to see this:
Really interesting discussion by @rreisman @MChrisRiley linking the data intermediary space to user generated content & social media (& think outside 230 speech issues). We didn't cover that in our new #dataintermediaries report but it's compelling: https://t.co/SWSpfKfOBH https://t.co/TCUkFYy60m
— Jen King, PhD, Privacy Zealot (@kingjen) February 28, 2022